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Whether you have questions about our services, need help finding the right clinic or want to learn more about how walk-in counselling works, we’re just a message away.
Have a Question?
Reach out to our team and we’ll get back to you as soon as we can.
Mailing Address
For general inquiries.
Prefer to Reach Out Online?
Use the form below to get in touch. We’ll do our best to respond within 2 business days.
If you need urgent help, please call the crisis number: 1-800-123-3456
FAQs
What is The Walk-In Counselling Clinic / Counselling Connect (CWIC)?
CWIC is a partnership between several community agencies offering free, short-term mental health counselling to individuals, couples, and families across Eastern Ontario. We provide quick access to professional support without a long waitlist.
Who can use CWIC services?
Services are available to all residents of Eastern Ontario, regardless of their status in Canada.
What types of counselling do you offer?
We offer individual, couples, and family counselling, as well as specialized support for children, youth, and certain communities (e.g., newcomers, 2SLGBTQ+, trauma survivors).
Who are the counsellors?
All counsellors are professional, licensed psychotherapists who are trained and supervised to provide safe, effective, and confidential care.
Is the counselling confidential?
Yes. All information you share is kept confidential in accordance with professional ethics and privacy laws, with exceptions only if someone’s safety is at risk.
How do I book a session?
You can:
- Book online through our website.
- Call a participating site directly.
- Simply walk in on the day of service (we recommend coming earlier in the day as spots can fill quickly; you can also call ahead to check availability).
Do I need a referral?
No. You can access CWIC services directly.
How soon can I be seen?
In most cases, you can meet with a counsellor within a few days, and sometimes the same day.
Is there a cost for counselling?
No — CWIC services are free of charge.
How long are sessions?
Sessions are 50–90 minutes, depending on the location and service.
How many sessions can I have?
CWIC provides short-term support. Some services offer single sessions, while others may provide up to three follow-up appointments. If you need longer-term counselling, we can help connect you with ongoing support.
Do you offer services in languages other than English?
Yes. Different sites offer services in different languages, which you can find listed on our website. We make every effort to offer services at least in English, French, Spanish, Arabic, and Mandarin.
Are sessions in person or online?
Both options are offered for your convenience. You can choose to meet in person, by video, or by phone depending on the service.
Can I choose my counsellor?
While you can select from available services, counsellors are assigned based on availability and the type of support needed.
How can I get a copy of my counselling note or file?
You can request your records directly from the agency where you received services.
What if I’m in crisis right now?
CWIC is not a crisis line. If you are in immediate danger or distress, please call 911 or contact the Ottawa Distress Centre at 613-238-3311.
What happens after my session?
Your counsellor will help you identify next steps, which may include coping strategies, referrals, or follow-up appointments if available.
How is CWIC different from other counselling services in Eastern Ontario?
We specialize in rapid access to professional counselling without a waitlist, through a collaborative network of trusted community agencies.
Careers with The Walk-In Counselling Clinic
Work With Purpose to Build Community
Join a team of compassionate, equity-driven professionals working to make mental health support accessible to all.
We are always looking for passionate, community-minded people to join our team. Whether you’re on the front lines of care or working behind the scenes, your contribution helps create a more inclusive, connected and supportive community.
We value lived experience, cultural humility and commitment to equity. If you believe in meeting people where they are, with compassion, respect and care, you’ll feel right at home here.
Reach out to learn more about working with us.
